Anthill Blog

Actionable Insights to Accelerate Growth

The Problem With Inconsistent Process & How To Rectify It

Organisational processes exist for a reason. They guide and dictate the actions of your team in line with your bespoke version of best practice. But what happens when workflows aren’t followed? If processes are inconsistent, what is the knock on effect for both colleagues and customers alike? The risk of missed opportunities or unsolved issues […]

Jacob Goodwin -

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8 Benefits Of Business Process Management

Your business processes are your blueprint for success. They define the actions of your workforce and determine how your customers experience your offering. With competition only getting stronger, and patience of customers running ever thinner, businesses need to stay on top of their operations. They need to ensure each process is optimised toward maximising desired […]

Jacob Goodwin -

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How To Identify Your Best Practice Workflow

Every single organisation has a unique, best practice workflow. An optimal approach to performance that, above any other method, can guarantee the business hits their number and delights their customers. The challenge, for many companies, however, is to first identify exactly what their best practice is. As businesses begin to scale, and more individuals contribute […]

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The 10 Essential Skills For Process Management Success

You can’t truly manage your operation, and consistently produce your desired outcomes, without effectively owning your processes. And in order to fully control your operation, you need to embrace effective process management. “A poorly implemented, or non-existent, process can be hugely detrimental to an organisation. Whereas the right one can enable you to predictably generate […]

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The Anthill Mob: James

Every month we sit down with one of the team here at Anthill HQ, to let you all get to know about them, and us, that little bit better… Today it’s the turn of Customer Success Manager, James! Q. What Is Your Role? Here at Anthill, my role is Customer Success Manager. Naturally, my day […]

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How To Scale Customer Support Through Effective Processes

The question of how to scale customer support rests on the lips of many ambitious organisations. In the early days, when the number of showrooms, or volume of customers is limited, it’s easy to provide highly effective, personalised support. However, as business starts booming, it places greater pressure on the resources you have at your […]

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5 Tips To Get Referrals From Customers

There are few ways of generating new opportunities that are quite as effective as customer referrals. Not only are they a highly credible source, they likewise have a disproportionately high chance of converting. Hearing about a positive outcome achieved from engaging with your organisation is arguably the most powerful marketing collateral out there. “9 out […]

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How To Collect & Use Customer Feedback

Insights from customer feedback have emerged as an endless source of improvement initiatives. Being able to collect, and use, customer feedback is allowing organisations to come to the fore as their industry’s leaders. The simple of act of listening to those who have experienced your offering is incredibly illuminating. This is especially true when it […]

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Why Collaboration Is Key To Customer Satisfaction

For any organisation serious about sustainable growth, collaboration, both within and without of the business, is essential. A lack of alignment can only lead to disarray as services become fragmented and people, who should be kept in the loop, are left in the informational dark. This is especially true when it comes to customer satisfaction. […]

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5 Ways To Build Customer Trust & Loyalty

To generate sustainable success, you need to build customer trust and loyalty. Consider for a minute, have you ever bought from a company, or individual, you didn’t trust? And if so, did you feel comfortable? Or did the seeds of doubt linger in your mind long after your interaction? “If people like you they’ll listen […]

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