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Rose Joins The Anthill Mob
Another exciting announcement coming out of Anthill HQ this week! We’re delighted to share the news that we have a brand new member of the Anthill Mob. To ensure we can continue to bring our cutting edge technology to more aspirational retailers, we’re thrilled to share that Rose Kelly has joined our Sales team as […]
Why A Single Source Of Truth Will Solve Your Productivity Problems
The vast majority of businesses will, at some point, suffer from productivity problems. Causes can, and will, vary from company to company. However, most fall foul of drowning in data. Specifically, inconsistent information spread across disconnected systems. An in depth report into productivity from consulting firm McKinsey found that… “The average worker spends nearly 20% […]
3 Tips For Installation & Remedial Management
For KBB retailers seeking an efficient, post-sale operation, effective management of installations and remedials is critical. Both processes are part and parcel of the world of fixtures and fittings. And yet, if not handled with due care, can become a major source of customer dissatisfaction. Whether in relation to time sensitivity for a project installation, […]
7 Reasons Why Excel Is An Ineffective Sales Tracker
There can be no denying that Excel is a phenomenal piece of software. But if you’re still using it for sales and opportunity tracking, perhaps it’s time for a rethink. Now we’re not here to slam what is clearly an incredible piece of technology. Software rated so highly that, back in 2016, Microsoft CEO Satya […]
Why Internal Efficiency Is Critical For Customer Service
Speed in customer service is everything. So much so that 90% of customers rate an “immediate” response to a service query as “important” or “very important”. Because of this weight of expectation, businesses must streamline their internal processes to reduce friction for a fast resolution. No more roadblocks. No more complex workflows. And whilst action […]
The Anthill Mob: Jose
Every month we sit down with one of the team here at Anthill HQ, to let you get to know about them, and us, that little bit better. Today it’s the turn of our Software Developer, Jose! Q. What is your role? I´m a software developer so my main focus is making the Anthill product the […]
Why Continuous Improvement Is The Go-To Business Philosophy
Continuous improvement is essential to stay ahead of the field. In competitive markets, it’s an undeniable truth, that those who adapt, thrive. Yet all too often, organisations are solely focussed on the day to day. Distracted by the “noise” of regularity, head down focussed on the task at hand. This means they don’t find time […]
8 Essential Customer Service & Support Skills
Providing outstanding customer service is a superpower. Nothing can match a capacity to delight customers at every turn for having a positive impact both on your reputation and your revenue. But having the perfect blend of customer service skills isn’t always easy. And unearthing your secret sauce can be a challenge for many. “It doesn’t […]
How To Give Your Customers The Best First Impression
Providing the best first impression can go a long way in dictating the outcome of your customer interactions. Set the right tone and customers will be immediately enamoured by your staff and your offering. Rub people up the wrong way and you’ll be clawing to win them back each and every time you connect. A […]
How To Predict Buying Patterns & Make The Most Of Your Customers
Every aspirational business craves the ability to predict the future. To gaze into a crystal ball and uncover how and why customers will buy in the weeks and months to come. To have a tried and trusted method for understanding what triggers or activities indicate a customer is ready to return. Unpacking the analytics is […]