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Let’s get this straight, Excel is a phenomenal piece of software. But if you’re still using Excel for your Sales and Opportunity Tracking, perhaps it’s time for a rethink. Now we’re not here to slam what is clearly an incredible piece of technology. In fact, back in 2016, Microsoft CEO Satya Nadella described Excel as… […]
When your customers reflect upon your relationship, do they see you as a Partner or a Provider? On some occasions, it doesn’t matter quite so much which of the two we are perceived to be, but more often than not it can have a significant impact on your image and reputation. Say you’re making a […]
How fast is your new enquiry response time? More importantly, how quick should your response be to a new enquiry? 10 minutes? An hour? A day? A week? According to a study conducted by the Harvard Business Review… New enquiry leads are 10 times less likely to respond after 5 minutes.Whilst conversion rates are 98% […]