We’re Hiring: Customer Success Manager

Posted by anthillsoftwareleeds in Careers - Last updated February 2nd, 2026

The Company

Anthill is a forward-thinking and established Leeds-based technology company that has been empowering businesses for 15 years to enhance team performance by promoting best practices, automating tasks, and fostering collaboration, enabling employees to focus on achieving impactful results. Our platform seamlessly integrates with existing systems, removing inefficiencies and manual processes. With customisable workflows, dashboards, and integrations, Anthill adapts to unique business needs and evolves to match growth. Trusted by SMEs and leading enterprises, our user-friendly software enables smooth transitions with expert onboarding and dedicated support. We are driven by a mission to facilitate operational improvements, empowering organisations to thrive and employees to succeed.

We have an impressive list of National and International customers with amazing testimonials from long-standing relationships and have recently undergone a new branding and positioning process, ready to embark on our exciting next stage of growth.

We are a friendly team of driven individuals who are passionate about our platform and providing outstanding customer service.

The Position

This is a full-time on-site Customer Success Manager role based in Leeds.

You will be the trusted advisor that our customers depend on, helping them meet their operational goals through using our platform and services.

The role focuses on driving adoption, retention, and growth by building trusted relationships, proactively managing accounts, and acting as the customer advocate within the organisation. This involves conducting regular check-ins with clients to ensure they are maximising the value of Anthill’s solutions and analysing client data to identify opportunities for improvement.

Strong experience in interpreting business requirements is essential as you will be the focal point for all customer initiatives and be responsible for proactively highlighting new ways customers can benefit using our platform.

You will work closely with senior stakeholders across our customer base, including Directors and Managers, and will report directly to the Head of Customer Success.

Key Responsibilities

Take strategic ownership of a portfolio of customer accounts, acting as the primary point of contact and trusted advisor.
Strong skills in Customer Satisfaction and Customer Retention, with a focus on delivering value and ensuring client success
Onboard new customers to the platform and proactively work with them to ensure all deliverables exceed expectations.
Build deep relationships with customer stakeholders, understanding their goals, challenges, and success metrics.
Identify new ways our platform can add further value for our customers and ensure that those opportunities are managed through to delivery and beyond.
Lead regular calls, meetings and product training with customers.
Identify new product features/use cases through discussions with customers.
Understand the value proposition of our platform and service and effectively communicate all offerings to customers.
Provide regular feedback on the product to the business.

Required Skills and Experience

Passion for customer success and exceeding customer expectations.
Experience working with SME customers.

Proven track record in a customer success/account management role
Excellent phone and e-mail communication with strong interpersonal skills.
Organisational skills and attention to detail with the ability to multitask.
Experience leading customer appointments (screen shares, conference calls, face-to-face meetings/presentations).

Knowledge and experience of digital platforms, such as mobile apps, CRM systems and Marketing Technology is advantageous.
Previous experience within the Kitchen, Bedroom & Bathroom (KBB) industry is advantageous.
Proven track record in managing stakeholder relationships.
Strong business and commercial acumen with the ability to communicate at senior organisational levels.
Excellent business development skills
Collaborative team player with a strong work ethic and an ability to work independently.   
Honesty, integrity, empathy and pride of work.

Who Will Thrive in This Role

You will thrive at Anthill if you enjoy building long-term customer relationships, combining commercial thinking with genuine care for customer outcomes. You take ownership of challenges, proactively look for better ways of working, and are motivated by helping customers get maximum value from technology.

Location & Benefits

This role is based at Anthill’s riverside office in Leeds City Centre.