Anthill Blog

Actionable Insights to Accelerate Growth

Why A Consistent Process Is The Best First Impression

First impressions count. Whether in our personal or professional lives, we’re intrinsically wired to judge people, for better or worse, almost immediately. A study from the Harvard Faculty of Communications found that… “It only takes seven seconds for you to make a first impression”. Harvard Faculty of Communications When it comes to your customer facing […]

Jacob Goodwin -

Tags: ,

Why Accessible Insights Are Actionable Insights

Powerful insights exist to guide our business decisions. They define our actions by providing accurate data, grounded in lived experience and fact. But in order to act on information, you first need to be able to access it. You can have the all the best intentions and drive to revolutionise your business through data. But […]

Jacob Goodwin -

Tags: ,

15 Essential Customer Service Metrics To Monitor

How can you be sure you’re providing the best support offering to your clients if you aren’t tracking key customer service metrics? We’ve spoken before of the importance of tracking metrics across the sales function. Using them to access live data and ensure all decisions are made from a position of clarity and visibility. Too […]

Jacob Goodwin -

Tags: ,

How Tracking Trends Can Help You Stay Ahead

Industry insights are like gold dust. Tracking trends, or being able to predict the next big shift from your own data, is time and again the unbeaten fast track to a serious competitive advantage. Harnessing the right customer data can be the key to unlocking this “secret sauce” and for many businesses, all the pieces […]

Jacob Goodwin -

Tags: ,

Tailored User Experience: The Impact Of Individuality

As humans we want to be treated, and thought of, as individuals. We all have our unique quirks and respond positively when those are reflected in a tailored user experience built entirely for us. This is as much the case in our personal lives as in our professional engagements. So why are organisations not replicating […]

Jacob Goodwin -

Tags: ,

Process Management – How To Streamline Your Operational Processes

Process guides everything. Each decision, each activity, each interaction, And for any business to run effectively, processes require crystal clear transparency and laser focussed clarity. A poorly implemented, or non-existent, process can be hugely detrimental to an organisation. Whereas the right one can enable you to predictably generate success. Managing your processes to ensure they […]

Jacob Goodwin -

Tags:

17 Automated Touchpoints To Enhance Your Customer Experience

Every customer touchpoint counts. In fact, your hard won reputation can be destroyed by a single errant communication. So for any business concerned with their continued success, it is essential that time and thought are invested in ensuring the right messaging, reaches the right customers at the right time. In our increasingly “always on” world, […]

Jacob Goodwin -

Tags: , ,

Why A Legacy ERP Is Holding Your Business Back

Legacy ERP systems can stifle your business; holding you back through a combination of outdated infrastructure and “out of the box” rigidity. Every so often, frustrations can come to a head. Yet the motivation for change is too regularly overpowered by the comfortability of what’s familiar. Question is, is sticking with what you know worth […]

Jacob Goodwin -

Tags: , ,

15 Essential Sales Metrics You Need To Track

“If you can predict the rate at which you create (or create and grow) qualified pipeline, and you know your average close rate(s), then you can start predicting your revenue”. Aaron Ross If you’re not measuring, you’re not maximising. As soon as you begin to collect and track the right data, revenue and success quickly […]

Jacob Goodwin -

Tags: ,

Ready To Reopen? 6 Tips For The Return Of Retail

After 12 months, and a couple of false starts thrown in for good measure, we find ourselves on the final countdown to the return of retail in the UK. Question is, are you ready to reopen? A sense of anticipation is certainly building as we draw nearer to a return to normality. But this doesn’t […]

Jacob Goodwin -

Tags: ,