Anthill Blog

Actionable Insights to Accelerate Growth

Staying Competitive Means Investing In Technology

Staying competitive, and finding new ways to keep ahead of the curve, often sits at the forefront of every business owner’s mind. The common challenge though, is identifying how to be your industry’s leader. Innovation, and correctly identifying the right consumer trends to jump on, are part and parcel of any forward thinking strategy. However, […]

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4 Ways To Make Customers Love Your Business

Every business landscape is hyper competitive, with countless companies vying for the attention of a limited pool of potential customers. So, the question on everyone’s lips, is how to stand out? How do you make customers love your business more than the rest? As cut throat as it sounds, the reality is a failure to […]

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How To Effectively Embrace Automation

Automation exists to make your life easier. From the small processes, like instantaneous push notifications, through to NASA’s revolutionary feats of engineering putting robots on Mars. Automation at it’s very core increases our efficiency and enhances our productivity. So for any business concerned with their continued success, it is essential that considerable time and thought […]

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10 Tips For Choosing The Right CRM For KBB Sales Effectiveness

Choosing a CRM is a major decision that will impact every aspect of both your sales performance and customer management. The right CRM allows your team to perform more efficiently and more effectively. By contrast, choose the wrong CRM and not only will you sink a lot of investment into an inappropriate tool, you may […]

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Why Expectations Of Your Customer Data Systems Are Unrealistic

When it comes to your customer data systems, there are three essential facets. Transparency. Uniformity. Security. Research suggests, however, that for many organisations; the ability to fulfil these three traits is vastly overestimated. An in depth report from Alation found that… “Two-thirds of respondents believe their company‚Äôs data culture ranks in the top tier among […]

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How To Build An Internal Customer Service Safety Net

Elite customer service is proactive. Anticipating the needs of customers, before problems are raised, allowing you to nip issues in the bud. Fully embracing this approach reduces customer dissatisfaction and enhances your perceived value. No matter what has happened, the outside perspective is of a company in control. Such a service doesn’t need to be […]

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3 Tips For Managing Installations & Remedials

Effective management of installations and remedials is critical for an efficient, post-sale operation. Both processes are part and parcel of the KBB world. And yet, if not handled with the required careful consideration, can become a major source of customer dissatisfaction. Whether in relation to a particular time sensitivity for a dream project installation, or […]

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Why Trust Is The Secret To Beating The Competition

For 99% of organisations, your brand reputation means everything. When managed effectively, it can help build trust and portray expertise among your audience. If left idle or unmonitored, inconsistency and insincerity can grow. Ultimately, it’s where you win, or lose, both your new and existing clients. Breaking it down, your reputation is your customer experience […]

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Talking About Money – How To Discuss Budget

Budget. A necessary conversation for every new enquiry yet one that can sometimes feel difficult to have. For many, talking about money is a taboo, but that need not be the case. Altering your perspective away from “awkward interactions” to “invaluable insights” can dramatically affect both your anxiety toward budget discussions and the outcomes of […]

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The Importance Of Testimonials

Nothing can match glowing testimonials for potential positive impact. As a customer, it’s one thing hearing about how amazing an experience can be, or how great an impact a solution can have, from the provider. Of course they’re going to say that. Yet receiving that exact same message, this time from a happy client, takes […]

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