Anthill Blog

Actionable Insights to Accelerate Growth

Why Collaboration Is Key To Customer Satisfaction

For any organisation serious about sustainable growth, collaboration, both within and without of the business, is essential. A lack of alignment can only lead to disarray as services become fragmented and people, who should be kept in the loop, are left in the informational dark. This is especially true when it comes to customer satisfaction. […]

Jacob Goodwin -

Tags: ,

5 Ways To Build Customer Trust & Loyalty

To generate sustainable success, you need to build customer trust and loyalty. Consider for a minute, have you ever bought from a company, or individual, you didn’t trust? And if so, did you feel comfortable? Or did the seeds of doubt linger in your mind long after your interaction? “If people like you they’ll listen […]

Jacob Goodwin -

Tags:

How To Close Without Being Pushy

It’s a universal truth that people don’t like being sold to. Yet, people love to buy. So the question is, how can you engage your prospects to close without being pushy? When people envisage a salesman, the image conjured up is often of a wheeler dealer. Someone who is looking to get the best deal […]

Jacob Goodwin -

Tags: ,

6 Proven Benefits Of Marketing Automation In Your Customer Journey

Automation, and specifically marketing automation, is here to stay. For many organisations it has already revolutionised the way in which they engage their most precious asset, their customers. Technological advances have allowed companies to bring their client communications to new heights, all because of automation. Marketing automation in your customer journey can be used at […]

Jacob Goodwin -

Tags: ,

5 Strategies To Simplify Your Customer Journey

Nine times out of ten, the simplest customer journey is the most desirable. After all, it provides a fast track to the desired destination. As humans, from the moment we wake up, we’re making decisions. What to wear. What to eat. How to get to work. It can ultimately lead to a phenomenon called decision […]

Jacob Goodwin -

Tags: , ,

How To Improve The Post Sale Customer Experience

Your post sale customer experience needs to be as good as, if not better than, every stage of the customer journey that has gone before. The opportunity may well be “closed won”, but that doesn’t mean the job is finished. Neglecting the post sale customer experience increases the risk of your company falling at the […]

Jacob Goodwin -

Tags: , , ,

What Is The Role Of A Customer Service Leader?

Customer service, and the wider customer experience, is contributed to by every single member of your team. Each time a customer interacts with your organisation, directly or indirectly, it has an impact upon their perception of you and your service. In a hyper competitive business environment, there is little room for disappointment from anyone. But […]

Jacob Goodwin -

Tags: ,

The Essential Guide To Sales Cycle Customer Touchpoints

Your sales cycle is the make or break of every new opportunity. And ensuring you have the right touchpoints in place vastly increases your chances of a positive outcome. Its certainly the case that your reputation and preceding activity have a significant influence on your ability to close. In fact, Spotio reported that… “50-90% of […]

Jacob Goodwin -

Tags: , ,

The Anthill Story

As you know by now, every month we sit down with one of the team here at Anthill HQ to help you get to know about us that little bit more. But we thought it was about time we went beyond the names and the faces. And that we were long overdue a dive into […]

Jacob Goodwin -

Tags:

4 Traits To Master For Optimal Customer Satisfaction

Customer satisfaction is directly impacted upon by almost every business activity you undertake. Get it right, by placing your customer’s aims and desires at the very core of what you do, and everything else will fall into place. However, putting the customer first, and prioritising their satisfaction above all else isn’t always a straightforward task. […]

Jacob Goodwin -

Tags: ,