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The Benefits Of CRM For Improved Customer Relationships
Whether you’re an emerging start up or a long established household name, customer relationships matter. In fact, creating and maintaining strong relationships is arguably the most important piece of the business puzzle. Finding prospects and converting them into clients is no mean feat and even when they sign on the dotted line, that’s only the […]
3 Tips To Organise A Disconnected Workforce
Running a team isn’t always smooth sailing. Unexpected obstacles can often arise resulting in even the best laid plans suddenly going awry. Problems truly begin to bubble up when a workforce becomes an organisational mess. A lack of coordination and order across a company can render a fast decision making process obsolete. Removing the ability […]
Fábio Joins The Anthill Mob
Another exciting announcement coming out of Anthill HQ this week as we’re delighted to share the news that we have a brand new member of the Anthill Mob. Following on from James and Sam joining our Customer Success team just four weeks ago, we’re thrilled to share that Fábio Tavares is joining Anthill as a […]
Why A Consistent Process Is The Best First Impression
First impressions count. Whether in our personal or professional lives, we’re intrinsically wired to judge people, for better or worse, almost immediately. A study from the Harvard Faculty of Communications found that… “It only takes seven seconds for you to make a first impression”. Harvard Faculty of Communications When it comes to your customer facing […]
Why Accessible Insights Are Actionable Insights
Powerful insights exist to guide our business decisions. They define our actions by providing accurate data, grounded in lived experience and fact. But in order to act on information, you first need to be able to access it. You can have the all the best intentions and drive to revolutionise your business through data. But […]
15 Essential Customer Service Metrics To Monitor
How can you be sure you’re providing the best support offering to your clients if you aren’t tracking key customer service metrics? We’ve spoken before of the importance of tracking metrics across the sales function. Using them to access live data and ensure all decisions are made from a position of clarity and visibility. Too […]
How Tracking Trends Can Help You Stay Ahead
Industry insights are like gold dust. Tracking trends, or being able to predict the next big shift from your own data, is time and again the unbeaten fast track to a serious competitive advantage. Harnessing the right customer data can be the key to unlocking this “secret sauce” and for many businesses, all the pieces […]
Tailored User Experience: The Impact Of Individuality
As humans we want to be treated, and thought of, as individuals. We all have our unique quirks and respond positively when those are reflected in a tailored user experience built entirely for us. This is as much the case in our personal lives as in our professional engagements. So why are organisations not replicating […]
Process Management – How To Streamline Your Operational Processes
Process guides everything. Each decision, each activity, each interaction, And for any business to run effectively, processes require crystal clear transparency and laser focussed clarity. A poorly implemented, or non-existent, process can be hugely detrimental to an organisation. Whereas the right one can enable you to predictably generate success. Managing your processes to ensure they […]
New Additions For The Anthill Mob
Another week at Anthill HQ comes to a close with an exciting announcement… We’re delighted to share the great news that we have two new additions joining the Anthill family. Following a record year in 2020, our plans to grow the team across Development, Customer Success and Sales in the first half of the year […]