Anthill Blog

Actionable Insights to Accelerate Growth

5 Strategies To Simplify Your Customer Journey

Nine times out of ten, the simplest customer journey is the most desirable. After all, it provides a fast track to the desired destination. As humans, from the moment we wake up, we’re making decisions. What to wear. What to eat. How to get to work. It can ultimately lead to a phenomenon called decision […]

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3 Benefits Of A Single Source Of Truth

Having a Single Source Of Truth can revolutionise organisational operations. Instead of having disparate systems and losing time reconciling the right customer information, a Single Source Of Truth ensures everyone across the business is starting from the same point. According to Forbes… “53% of companies use data to inform their policies, goals, and decisions. Data is […]

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5 Tips For Managing Sales Performance

Getting the most from your team is arguably the key responsibility of any leader. And perhaps, more than for any other vertical, managing sales performance is an essential skill to master. Strategies and tools for managing sales performance are significantly wide ranging. Yet all are used to raise the efficiency and effectiveness of contributors across […]

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10 Tips For Choosing The Right CRM For KBB Sales Effectiveness

Choosing a CRM is a major decision that will impact every aspect of both your sales performance and customer management. The right CRM allows your team to perform more efficiently and more effectively. By contrast, choose the wrong CRM and not only will you sink a lot of investment into an inappropriate tool, you may […]

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Success At Every Stage

How To Create & Manage A Multi-Stage Retail Customer Journey Download your copy of Success At Every Stage – How To Create & Manage A Multi-Stage Retail Customer Journey here. No matter the size of your business, or the nature of your offering, potential customers embark on a journey when engaging with your company. For […]

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3 Tips For Managing Installations & Remedials

Effective management of installations and remedials is critical for an efficient, post-sale operation. Both processes are part and parcel of the KBB world. And yet, if not handled with the required careful consideration, can become a major source of customer dissatisfaction. Whether in relation to a particular time sensitivity for a dream project installation, or […]

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How To Capitalise On A Retail Resurgence

Say it quietly, but there appears to be light at the end of the tunnel. Showrooms have reopened, customers are flocking back and with their return will come the long awaited retail resurgence. The latest report from the Builders Merchants Building Index (BMBI) indicates a strong improvement across the board. All the signs are looking […]

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5 Ways Effective Enquiry Management Increases Sales

Effective enquiry management enhances your ability to turn great fit prospects, into great fit customers. Of course no single aspect of the sales process can be siloed. You need to be consistently vigilant across every stage in order to understand your overall direction and performance. However, the devil is so often in the detail. Enquiry […]

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How To Achieve Business Sustainability

Sustainability equals longevity. Through every aspect of life and every facet of business, you should seek to be as sustainable as possible. Not solely in an environmental sense, but in an economic and efficient manner, conducive to protecting the future of your organisation. In order to establish yourself and encourage growth and development, you need […]

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Why A Consistent Process Is The Best First Impression

First impressions count. Whether in our personal or professional lives, we’re intrinsically wired to judge people, for better or worse, almost immediately. A study from the Harvard Faculty of Communications found that… “It only takes seven seconds for you to make a first impression”. Harvard Faculty of Communications When it comes to your customer facing […]

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