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How To Scale Customer Support Through Effective Processes
The question of how to scale customer support rests on the lips of many ambitious organisations and service leaders. In the early days, when the number of showrooms, or volume of customers is limited, it’s easy to provide highly effective, personalised support. However, as business starts booming, it places greater pressure on the resources you […]
5 Reasons Why Customer Journey Mapping Matters
Every time your customers interact with your company, they embark on a journey. And without customer journey mapping, there’s no way to ensure they stay on the desired course. Whether that journey begins at the start of a new project, recommences whilst seeking support for an outstanding issue or reignites after a long absence; it […]
10 Tips For Choosing The Right CRM For KBB Sales Effectiveness
Choosing a CRM is a major decision that will impact upon every aspect of both your sales performance and customer management. The right CRM allows your team to perform more efficiently and more effectively. By contrast, choose the wrong CRM and not only will you sink a lot of time and money into an inappropriate […]
4 Emerging Retail Trends For 2023
With 2023 just around the corner, companies should be looking to identify the emerging retail trends that will shift and shape their industry over the next 12 months. Only by looking forward, and anticipating changing consumer patterns and behaviours, can companies stay ahead of the curve. “Within the last three years, retailers had to adapt […]
How To Elevate Your Operations With Root Cause Analysis
Root Cause Analysis can help make a good business a great business. Instead of firefighting issues when they arise, or tackling the same troubles time and time again, Root Cause Analysis allows a company to understand what happened, why it happened and how to prevent it from ever happening again. “Looking beyond superficial cause and […]
3 Reasons Why Your Business Needs Structure To Succeed
Operational structure provides a company with cohesion. It facilitates a framework from which you can implement and refine your best practice processes to promote long term growth and success. Without it, cracks emerge as your experts act as individuals rather than a solid team, pulling in the same direction to achieve your goals. Imagine trying […]
4 Ways Anthill Can Increase Profitability
Every company, irrespective of industry, channel, or location, should always be looking to increase profitability. Doing so, through a regular review process for incremental gains, can help an organisation stay as effective as possible. All whilst keeping an eye on both the competition and the latest trends. The risks of not doing so are simply […]
Operational Transformation: From Where You Are Now To Where You Want To Be
Is your operation stuck in a rut? With legacy systems holding you back as you tolerate being locked between where you are now and where you want to be? The majority of companies are plateauing without even realising. Blinkered by consistent results yet hamstrung by an inability to kick on to the next level. Through […]
How A Robust Process Can Preserve Your Brand Reputation
Your brand reputation is your most precious asset. More than your products or your stores, businesses live and die by their reputation. Get it right, and you can inspire loyal customers to become active brand advocates. Singing your praises to your target markets. Get it wrong, and you risk undoing all of your hard work. […]
Senergy Direct & Anthill: Case Study
Anthill have collaborated with Senergy Direct to revolutionise their approach to Sales Automation and Lead Management. Doing so has enabled the business to identify top performing marketing campaigns, maximise ROI and improve enquiry response times for optimum customer experience. Senergy Direct specialise in designing and installing the latest solar pv, solar battery storage and air source […]