Anthill Blog

Actionable Insights to Accelerate Growth

Why Disconnected Systems Are Destroying Your Customer Experience

Its a universal truth that disconnected systems are more of a hindrance than a help. With any insight provided being overshadowed by the difficulty either accessing or actioning the output. Instead of providing insightful business intelligence, a disparate tech stack can in fact create information silos; driving down efficiency as time is lost reconciling data […]

Jacob Goodwin -

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KBB Leaders: Advice For A Successful 2022

2022 is here. And with it’s dawn comes a raft of new opportunities to explore, and fresh challenges to overcome. Question is, how to take advantage of the opportunities? And how to tackle the challenges to make it a roaring success? To help you and your business get off to the best possible start, Anthill […]

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The Importance Of First Impressions & The Role Process Plays In Forming Them

For many, the importance of first impressions goes without saying. We all know, from our own experience, how quickly we can make a judgment call. The same goes for your customers. “From the moment you engage a customer, your behaviour, attitude and personal presentation will influence your customer’s decision to buy.” Biz QLD To stay […]

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How To Use Business Intelligence To Optimise Process

Business intelligence can, and should, be the foundation from which you make all of your decisions. Which product lines to invest in. Which staff and stores to develop. How to maximise positive outcomes. Yet in many cases, a lack of technological evolution has rendered the required insights inaccessible. Over time, system tweaks have been made […]

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5 Reasons Why Customer Journey Mapping Matters

When interacting with your company, your customers embark on a journey. Whether that journey begins at the start of a new project, recommences whilst seeking support for an outstanding issue or reignites after a long absence; it doesn’t matter. Each touchpoint, or interaction, throughout the journey has a direct impact upon their perception of your […]

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How To Scale Customer Support Through Effective Processes

The question of how to scale customer support rests on the lips of many ambitious organisations. In the early days, when the number of showrooms, or volume of customers is limited, it’s easy to provide highly effective, personalised support. However, as business starts booming, it places greater pressure on the resources you have at your […]

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5 Tips To Get Referrals From Customers

There are few ways of generating new opportunities that are quite as effective as customer referrals. Not only are they a highly credible source, they likewise have a disproportionately high chance of converting. Hearing about a positive outcome achieved from engaging with your organisation is arguably the most powerful marketing collateral out there. “9 out […]

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How To Collect & Use Customer Feedback

Insights from customer feedback have emerged as an endless source of improvement initiatives. Being able to collect, and use, customer feedback is allowing organisations to come to the fore as their industry’s leaders. The simple of act of listening to those who have experienced your offering is incredibly illuminating. This is especially true when it […]

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Why Collaboration Is Key To Customer Satisfaction

For any organisation serious about sustainable growth, collaboration, both within and without of the business, is essential. A lack of alignment can only lead to disarray as services become fragmented and people, who should be kept in the loop, are left in the informational dark. This is especially true when it comes to customer satisfaction. […]

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5 Ways To Build Customer Trust & Loyalty

To generate sustainable success, you need to build customer trust and loyalty. Consider for a minute, have you ever bought from a company, or individual, you didn’t trust? And if so, did you feel comfortable? Or did the seeds of doubt linger in your mind long after your interaction? “If people like you they’ll listen […]

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