Anthill Blog

Actionable Insights to Accelerate Growth

3 Tips For Installation & Remedial Management

For KBB retailers seeking an efficient, post-sale operation, effective management of installations and remedials is critical. Both processes are part and parcel of the world of fixtures and fittings. And yet, if not handled with due care, can become a major source of customer dissatisfaction. Whether in relation to time sensitivity for a project installation, […]

Jacob Goodwin -

Tags: ,

Why Internal Efficiency Is Critical For Customer Service

Speed in customer service is everything. So much so that 90% of customers rate an “immediate” response to a service query as “important” or “very important”. Because of this weight of expectation, businesses must streamline their internal processes to reduce friction for a fast resolution. No more roadblocks. No more complex workflows. And whilst action […]

Jacob Goodwin -

Tags: , ,

8 Essential Customer Service & Support Skills

Providing outstanding customer service is a superpower. Nothing can match a capacity to delight customers at every turn for having a positive impact both on your reputation and your revenue. But having the perfect blend of customer service skills isn’t always easy. And unearthing your secret sauce can be a challenge for many. “It doesn’t […]

Jacob Goodwin -

Tags: ,

How To Give Your Customers The Best First Impression

Providing the best first impression can go a long way in dictating the outcome of your customer interactions. Set the right tone and customers will be immediately enamoured by your staff and your offering. Rub people up the wrong way and you’ll be clawing to win them back each and every time you connect. A […]

Jacob Goodwin -

Tags:

How To Predict Buying Patterns & Make The Most Of Your Customers

Every aspirational business craves the ability to predict the future. To gaze into a crystal ball and uncover how and why customers will buy in the weeks and months to come. To have a tried and trusted method for understanding what triggers or activities indicate a customer is ready to return. Unpacking the analytics is […]

Jacob Goodwin -

Tags: ,

How To Create A Customer Journey Map

When customers interact with your business, they embark on a journey. A journey with a specific end goal in mind. As a potential vendor, it is your job to lay the stepping stones to get them to their desired destination. Transporting them from A to B as seamlessly as possible. But if the journey has […]

Jacob Goodwin -

Tags:

9 Simple Steps To Create A CRM Strategy

For every business that has adopted Customer Relationship Management software, they also need a CRM strategy. Whilst the benefits of CRM are universal, every company is unique. As such, you need to not only choose the right CRM, but consider the optimum CRM strategy. Doing so will ensure the technology works for you, fits to […]

Jacob Goodwin -

Tags: ,

How To Successfully Scale Customer Service

For a growing business, being able to successfully scale customer service is a challenge worth undertaking. In the early days, when the number of stores, or volume of customers is limited, it is significantly easier to provide personalised support. But as business starts booming, it places greater pressure on the resources you have at your […]

Jacob Goodwin -

Tags: ,

6 Brilliant Benefits Of CRM Software

For customer conscious companies, effective customer management is near essential. As such, the benefits of CRM are clear for all to see. From increased customer knowledge to improved anticipation and communication. CRM software allows a business to put their customers at the heart of their operation. With customer experience often being the deciding factor in […]

Jacob Goodwin -

Tags: , ,

Why Customer Testimonials Are So Important For Your Success

When reviewing products or providers, what are you most likely to turn to for reassurance? Sales copy? Marketing collateral? Or independent customer testimonials? “90% of people trust what a customer says about a business more than what that business says about itself”. Testimonial Statistics Whilst product specs and engaging feature descriptions can sell a customer […]

Jacob Goodwin -

Tags: , ,