Anthill Blog

Actionable Insights to Accelerate Growth

5 Tips To Get Referrals From Customers

There are few ways of generating new opportunities that are quite as effective as customer referrals. Not only are they a highly credible source, they likewise have a disproportionately high chance of converting. Hearing about a positive outcome achieved from engaging with your organisation is arguably the most powerful marketing collateral out there. “9 out […]

Jacob Goodwin -

Tags: , ,

How To Collect & Use Customer Feedback

Insights from customer feedback have emerged as an endless source of improvement initiatives. Being able to collect, and use, customer feedback is allowing organisations to come to the fore as their industry’s leaders. The simple of act of listening to those who have experienced your offering is incredibly illuminating. This is especially true when it […]

Jacob Goodwin -

Tags: ,

How To Improve The Post Sale Customer Experience

Your post sale customer experience needs to be as good as, if not better than, every stage of the customer journey that has gone before. The opportunity may well be “closed won”, but that doesn’t mean the job is finished. Neglecting the post sale customer experience increases the risk of your company falling at the […]

Jacob Goodwin -

Tags: , , ,

How To Create A Customer Feedback Strategy

Customer feedback can provide organisations with a wealth of opportunities. Yet it is through having an effective strategy, to collect and enact the findings, that you can fully unlock their secrets. There is gold dust in your insights that, harnessed properly, can transform nuggets of customer feedback into gems of company progression. For better or […]

Jacob Goodwin -

Tags: ,

The Importance Of Testimonials

Nothing can match glowing testimonials for potential positive impact. As a customer, it’s one thing hearing about how amazing an experience can be, or how great an impact a solution can have, from the provider. Of course they’re going to say that. Yet receiving that exact same message, this time from a happy client, takes […]

Jacob Goodwin -

Tags: , ,

Customer Feedback: The Value In Your Interactions

Customer Feedback is your friend. Not convinced? This quote from Brian Halligan explains why you should be: “If we don’t know what’s right, we can’t do more of it. If we don’t know what’s wrong, we can’t do less of it. Without customer feedback, we are destined to fail.” Brian Halligan Every company wants countless […]

Jacob Goodwin -

Tags: ,