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How to Transform your Business with Customer Feedback
The age-old adage, “The customer is always right,” rings true now more than ever. As businesses adapt to an increasingly consumer-centric market, understanding your customers becomes a steppingstone to success. However, gauging the thoughts of your customers isn’t as simple as it sounds. This is where ‘Customer Feedback’ acts as your compass, directing you on […]
How To Scale Customer Support Through Effective Processes
The question of how to scale customer support rests on the lips of many ambitious organisations and service leaders. In the early days, when the number of showrooms, or volume of customers is limited, it’s easy to provide highly effective, personalised support. However, as business starts booming, it places greater pressure on the resources you […]
6 Tips To Monitor Customer Service
To deliver a world class customer experience, companies must monitor customer service. “Providing an outstanding customer service is a competitive superpower.” Not only can hard won reputations be destroyed in an instant, a consistently fantastic offering will help convert one time customers into repeat buyers and long term brand advocates. But how to make sure […]
What Is The Role Of A Customer Service Leader?
Customer service, and the wider customer experience, is impacted upon by every member of your team. That means whenever a customer interacts with your organisation, directly or indirectly, it has an impact upon their perception of you and your service. And in a hyper competitive environment, there is little room for disappointment. This is why […]
5 Ways To Put Your Customer First
Customer experience is the definitive competitor battleground. So for companies serious about long term success, knowing how to put your customers first is non-negotiable. “65% of customers say they’ve switched brands because of a poor customer experience.” Khoros Yet putting your customer first doesn’t necessarily mean bowing to every demand. An optimal customer orientated strategy will […]
Why Internal Efficiency Is Critical For Customer Service
Speed in customer service is everything. So much so that 90% of customers rate an “immediate” response to a service query as “important” or “very important”. Because of this weight of expectation, businesses must streamline their internal processes to reduce friction for a fast resolution. No more roadblocks. No more complex workflows. And whilst action […]
8 Essential Customer Service & Support Skills
Providing outstanding customer service is a superpower. Nothing can match a capacity to delight customers at every turn for having a positive impact both on your reputation and your revenue. But having the perfect blend of customer service skills isn’t always easy. And unearthing your secret sauce can be a challenge for many. “It doesn’t […]
How To Successfully Scale Customer Service
For a growing business, being able to successfully scale customer service is a challenge worth undertaking. In the early days, when the number of stores, or volume of customers is limited, it is significantly easier to provide personalised support. But as business starts booming, it places greater pressure on the resources you have at your […]
6 Brilliant Benefits Of CRM Software
For customer conscious companies, effective customer management is near essential. As such, the benefits of CRM are clear for all to see. From increased customer knowledge to improved anticipation and communication. CRM software allows a business to put their customers at the heart of their operation. With customer experience often being the deciding factor in […]
Why Customer Testimonials Are So Important For Your Success
When reviewing products or providers, what are you most likely to turn to for reassurance? Sales copy? Marketing collateral? Or independent customer testimonials? “90% of people trust what a customer says about a business more than what that business says about itself”. Testimonial Statistics Whilst product specs and engaging feature descriptions can sell a customer […]