Anthill Blog

Actionable Insights to Accelerate Growth

How To Scale Customer Support Through Effective Processes

The question of how to scale customer support rests on the lips of many ambitious organisations. In the early days, when the number of showrooms, or volume of customers is limited, it’s easy to provide highly effective, personalised support. However, as business starts booming, it places greater pressure on the resources you have at your […]

Jacob Goodwin -

Tags: , ,

Why Collaboration Is Key To Customer Satisfaction

For any organisation serious about sustainable growth, collaboration, both within and without of the business, is essential. A lack of alignment can only lead to disarray as services become fragmented and people, who should be kept in the loop, are left in the informational dark. This is especially true when it comes to customer satisfaction. […]

Jacob Goodwin -

Tags: ,

5 Strategies To Simplify Your Customer Journey

Nine times out of ten, the simplest customer journey is the most desirable. After all, it provides a fast track to the desired destination. As humans, from the moment we wake up, we’re making decisions. What to wear. What to eat. How to get to work. It can ultimately lead to a phenomenon called decision […]

Jacob Goodwin -

Tags: , ,

How To Improve The Post Sale Customer Experience

Your post sale customer experience needs to be as good as, if not better than, every stage of the customer journey that has gone before. The opportunity may well be “closed won”, but that doesn’t mean the job is finished. Neglecting the post sale customer experience increases the risk of your company falling at the […]

Jacob Goodwin -

Tags: , , ,

What Is The Role Of A Customer Service Leader?

Customer service, and the wider customer experience, is contributed to by every single member of your team. Each time a customer interacts with your organisation, directly or indirectly, it has an impact upon their perception of you and your service. In a hyper competitive business environment, there is little room for disappointment from anyone. But […]

Jacob Goodwin -

Tags: ,

The Essential Guide To Sales Cycle Customer Touchpoints

Your sales cycle is the make or break of every new opportunity. And ensuring you have the right touchpoints in place vastly increases your chances of a positive outcome. Its certainly the case that your reputation and preceding activity have a significant influence on your ability to close. In fact, Spotio reported that… “50-90% of […]

Jacob Goodwin -

Tags: , ,

4 Traits To Master For Optimal Customer Satisfaction

Customer satisfaction is directly impacted upon by almost every business activity you undertake. Get it right, by placing your customer’s aims and desires at the very core of what you do, and everything else will fall into place. However, putting the customer first, and prioritising their satisfaction above all else isn’t always a straightforward task. […]

Jacob Goodwin -

Tags: ,

How To Build An Internal Customer Service Safety Net

Elite customer service is proactive. Anticipating the needs of customers, before problems are raised, allowing you to nip issues in the bud. Fully embracing this approach reduces customer dissatisfaction and enhances your perceived value. No matter what has happened, the outside perspective is of a company in control. Such a service doesn’t need to be […]

Jacob Goodwin -

Tags: ,