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Why Internal Efficiency Is Critical For Customer Service
Speed in customer service is everything. So much so that 90% of customers rate an “immediate” response to a service query as “important” or “very important”. Because of this weight of expectation, businesses must streamline their internal processes to reduce friction for a fast resolution. No more roadblocks. No more complex workflows. And whilst action […]
Integrations: The Secret Sauce For Efficiency
Integrations drive efficiency. That may seem obvious but how often do you find yourself inputting data into multiple sheets? Or constantly switching between tabs just to get a simple piece of information? Whilst the majority of organisations would acknowledge the need to integrate, the amount that actually do is up for debate… Why Should I […]
3 New Years Resolutions For Your Business In 2021
A new year can only mean one thing, new years resolutions! But we’re not talking about signing up for a gym only to never go. Or quitting drinking and succumbing to temptation one dark January Friday. We mean business. And the question you should be asking yourself is what are you going to do to […]