Anthill Blog
Actionable Insights to Accelerate Growth
The Importance Of First Impressions & The Role Process Plays In Forming Them
For many, the importance of first impressions goes without saying. We all know, from our own experience, how quickly we can make a judgment call. The same goes for your customers. “From the moment you engage a customer, your behaviour, attitude and personal presentation will influence your customer’s decision to buy.” Biz QLD To stay […]
Implementing Your Best Practice Process
How To Build A Process Framework & Facilitate Quality At Scale Download your copy of Implementing Your Best Practice Process – How To Build A Process Framework & Facilitate Quality At Scale here. Imagine what your company could achieve with a fully implemented, best practice process. Enhanced efficiency. Increased productivity. Improved customer experience. Now is […]
Can Business Process Management Make A Difference? [Research]
Business process management (BPM) is the current en vogue topic. Across sectors, verticals, industries and nations, discussions are taking place as to how the concept can fit into organisations to drive efficiency and productivity alike. Yet some remain sceptical. In companies across the country, questions are being asked of the viability, and relevance, of adopting […]
The Anthill Mob: Sam
Every month we sit down with one of the team here at Anthill HQ, to let you all get to know about them, and us, that little bit better… Today it’s the turn of Customer Success Manager, Sam! Q. What is your role? My role is that of a Customer Success Manager which means every […]
How To Use Business Intelligence To Optimise Process
Business intelligence can, and should, be the foundation from which you make all of your decisions. Which product lines to invest in. Which staff and stores to develop. How to maximise positive outcomes. Yet in many cases, a lack of technological evolution has rendered the required insights inaccessible. Over time, system tweaks have been made […]
Why Managing Performance Is Managing Process
Performance management is inherently connected to process management. You simply cannot have one without the other. On an individual basis, performance can be attributed to personal actions. How behaviours are embedded and opportunities are seized. But when issues or successes occur at scale, it’s not too great a leap to realise the influence your process […]
The Problem With Inconsistent Process & How To Rectify It
Organisational processes exist for a reason. They guide and dictate the actions of your team in line with your bespoke version of best practice. But what happens when workflows aren’t followed? If processes are inconsistent, what is the knock on effect for both colleagues and customers alike? The risk of missed opportunities or unsolved issues […]
How To Identify Your Best Practice Workflow
Every single organisation has a unique, best practice workflow. An optimal approach to performance that, above any other method, can guarantee the business hits their number and delights their customers. The challenge, for many companies, however, is to first identify exactly what their best practice is. As businesses begin to scale, and more individuals contribute […]
The Anthill Mob: James
Every month we sit down with one of the team here at Anthill HQ, to let you all get to know about them, and us, that little bit better… Today it’s the turn of Customer Success Manager, James! Q. What is your role? Here at Anthill, my role is Customer Success Manager. Naturally, my day […]
How To Collect & Use Customer Feedback
Insights from customer feedback have emerged as an endless source of improvement initiatives. Being able to collect, and use, customer feedback is allowing organisations to come to the fore as their industry’s leaders. The simple of act of listening to those who have experienced your offering is incredibly illuminating. This is especially true when it […]