Anthill Blog
Actionable Insights to Accelerate Growth
Why A Consistent Process Is The Best First Impression
First impressions count. Whether in our personal or professional lives, we’re intrinsically wired to judge people, for better or worse, almost immediately. A study from the Harvard Faculty of Communications found that… “It only takes seven seconds for you to make a first impression”. Harvard Faculty of Communications When it comes to your customer facing […]
15 Essential Customer Service Metrics To Monitor
How can you be sure you’re providing the best support offering to your clients if you aren’t tracking key customer service metrics? We’ve spoken before of the importance of tracking metrics across the sales function. Using them to access live data and ensure all decisions are made from a position of clarity and visibility. Too […]
Tailored User Experience: The Impact Of Individuality
As humans we want to be treated, and thought of, as individuals. We all have our unique quirks and respond positively when those are reflected in a tailored user experience built entirely for us. This is as much the case in our personal lives as in our professional engagements. So why are organisations not replicating […]
17 Automated Touchpoints To Enhance Your Customer Experience
Every customer touchpoint counts. In fact, your hard won reputation can be destroyed by a single errant communication. So for any business concerned with their continued success, it is essential that time and thought are invested in ensuring the right messaging, reaches the right customers at the right time. In our increasingly “always on” world, […]
Ready To Reopen? 6 Tips For The Return Of Retail
After 12 months, and a couple of false starts thrown in for good measure, we find ourselves on the final countdown to the return of retail in the UK. Question is, are you ready to reopen? A sense of anticipation is certainly building as we draw nearer to a return to normality. But this doesn’t […]
3 Ways To Standardise Best Practice Customer Experience
Customer Experience exemplifies a company. Alongside your product or service, it is your defining characteristic. Why? Customer Experience encapsulates everything from which opinions of you are formed. Get it right and you’re on to a winner. Prospects become clients. Clients become brand advocates. Brand advocates generate more sales. But what about when Customer Experience goes […]
The Power Of Customer Experience
How To Provide A World Class Offering Download your copy of The Power Of Customer Experience – How To Provide A World Class Offering here. Quality service matters. So significant is the Power of Customer Experience, it’s rise has led experts to describe experience as the new “brand”. Providing your clients with as optimal and […]
Why Your Customers Want A Partner, Not A Provider
When your customers reflect upon your relationship, do they see you as a Partner or a Provider? On some occasions, it doesn’t matter quite so much which of the two we are perceived to be, but more often than not it can have a significant impact on your image and reputation. Say you’re making a […]
How A Faster Enquiry Response Time Generates Double The Conversions
How fast is your new enquiry response time? More importantly, how quick should your response be to a new enquiry? 10 minutes? An hour? A day? A week? According to a study conducted by the Harvard Business Review… New enquiry leads are 10 times less likely to respond after 5 minutes. Whilst conversion rates are […]
Customer Feedback: The Value In Your Interactions
Customer Feedback is your friend. Not convinced? This quote from Brian Halligan explains why you should be: “If we don’t know what’s right, we can’t do more of it. If we don’t know what’s wrong, we can’t do less of it. Without customer feedback, we are destined to fail.” Brian Halligan Every company wants countless […]