Anthill Blog

Actionable Insights to Accelerate Growth

15 Essential Customer Service Metrics To Monitor

How can you be sure you’re providing the best support offering to your clients if you aren’t tracking key customer service metrics? We’ve spoken before of the importance of tracking metrics across the sales function. Using them to access live data and ensure all decisions are made from a position of clarity and visibility. Too […]

Jacob Goodwin -

Tags: ,

How Tracking Trends Can Help You Stay Ahead

Industry insights are like gold dust. Tracking trends, or being able to predict the next big shift from your own data, is time and again the unbeaten fast track to a serious competitive advantage. Harnessing the right customer data can be the key to unlocking this “secret sauce” and for many businesses, all the pieces […]

Jacob Goodwin -

Tags: ,

15 Essential Sales Metrics You Need To Track

“If you can predict the rate at which you create (or create and grow) qualified pipeline, and you know your average close rate(s), then you can start predicting your revenue”. Aaron Ross If you’re not measuring, you’re not maximising. As soon as you begin to collect and track the right data, revenue and success quickly […]

Jacob Goodwin -

Tags: , ,