Anthill Blog
Actionable Insights to Accelerate Growth
4 Traits To Master For Optimal Customer Satisfaction
Customer satisfaction is directly impacted upon by almost every business activity you undertake. Get it right, by placing your customer’s aims and desires at the very core of what you do, and everything else will fall into place. However, putting the customer first, and prioritising their satisfaction above all else isn’t always a straightforward task. […]
3 Benefits Of A Single Source Of Truth
Having a Single Source Of Truth can revolutionise organisational operations. Instead of having disparate systems and losing time reconciling the right customer information, a Single Source Of Truth ensures everyone across the business is starting from the same point. According to Forbes… “53% of companies use data to inform their policies, goals, and decisions. Data is […]
How To Create A Customer Feedback Strategy
Customer feedback can provide organisations with a wealth of opportunities. Yet it is through having an effective strategy, to collect and enact the findings, that you can fully unlock their secrets. There is gold dust in your insights that, harnessed properly, can transform nuggets of customer feedback into gems of company progression. For better or […]
5 Tips For Managing Sales Performance
Getting the most from your team is arguably the key responsibility of any leader. And perhaps, more than for any other vertical, managing sales performance is an essential skill to master. Strategies and tools for managing sales performance are significantly wide ranging. Yet all are used to raise the efficiency and effectiveness of contributors across […]
9 Essential Sales Skills For Success
Every customer facing role, no matter the job title, requires an essential knowledge of core sales skills. The risk, for both managers and individuals alike, comes when staff in these positions aren’t adequately prepared. In other words, they aren’t sales ready. And, trained or not, every customer interaction can leave a lasting impression. Don’t forget, […]
4 Ways To Make Customers Love Your Business
Every business landscape is hyper competitive, with countless companies vying for the attention of a limited pool of potential customers. So, the question on everyone’s lips, is how to stand out? How do you make customers love your business more than the rest? As cut throat as it sounds, the reality is a failure to […]
How To Effectively Embrace Automation
Automation exists to make your life easier. From the small processes, like instantaneous push notifications, through to NASA’s revolutionary feats of engineering putting robots on Mars. Automation at it’s very core increases our efficiency and enhances our productivity. So for any business concerned with their continued success, it is essential that considerable time and thought […]
Why Expectations Of Your Customer Data Systems Are Unrealistic
When it comes to your customer data systems, there are three essential facets. Transparency. Uniformity. Security. Research suggests, however, that for many organisations; the ability to fulfil these three traits is vastly overestimated. An in depth report from Alation found that… “Two-thirds of respondents believe their company’s data culture ranks in the top tier among […]
How To Build An Internal Customer Service Safety Net
Elite customer service is proactive. Anticipating the needs of customers, before problems are raised, allowing you to nip issues in the bud. Fully embracing this approach reduces customer dissatisfaction and enhances your perceived value. No matter what has happened, the outside perspective is of a company in control. Such a service doesn’t need to be […]
Why Trust Is The Secret To Beating The Competition
For 99% of organisations, your brand reputation means everything. When managed effectively, it can help build trust and portray expertise among your audience. If left idle or unmonitored, inconsistency and insincerity can grow. Ultimately, it’s where you win, or lose, both your new and existing clients. Breaking it down, your reputation is your customer experience […]