Anthill Blog
Actionable Insights to Accelerate Growth
Implementing A Framework For Customer Experience Transformation
No matter the power of your products, or the value in your pricing, if your customer experience isn’t up to scratch you’ll find yourself losing customers to competitors left, right and centre. “Customer experience is an excellent starting point for digital transformation because it places the emphasis on creating a happy customer.” As a result, undertaking […]
4 Ways Technology Is Redefining The In-Store Retail Experience
As technology continues to expand across every aspect of our lives, it comes as no surprise that retail customers expect to see a digital transformation taking place in the stores they visit. Change that began with barcodes and chip and pin machines has since evolved into self checkouts, interconnected sale systems and active stock management. […]
6 Benefits Of Digital Transformation
In an increasingly technology driven world, the benefits of digital transformation are clear. Introducing the right software systems not only enables businesses to modernise legacy processes and accelerate more efficient workflows. Effective digital transformation actually strengthens security and increases profitability. “More than half of retailers believe they will have to introduce more technology into their […]
Can Digital Transformation Make A Positive Impact? [Research]
Digital transformation is an inescapable focus across sectors, industries and nations. Without doubt, the world around us is becoming increasingly technology driven. With business operations naturally being looked at through the lens of evolution. “Global IT spending will total $4.4 trillion in 2022, an increase of 4% from 2021.” Gartner Recent global events have drastically […]
Coleen Joins The Anthill Mob
Another exciting announcement coming out of Anthill HQ this week! We’re delighted to share the news that we have a brand new member of the Anthill Mob. To ensure we can continue to bring our cutting edge technology to more aspirational retailers, we’re thrilled to share that Coleen Bergantinos has joined our Customer Success team […]
Operational Transformation: From Where You Are Now To Where You Want To Be
Is your operation stuck in a rut? With legacy systems holding you back as you tolerate being locked between where you are now and where you want to be? The majority of companies are plateauing without even realising. Blinkered by consistent results yet hamstrung by an inability to kick on to the next level. Through […]
How Tracking Trends Can Give You The Competitive Edge
Tracking trends, to draw ahead of the curve industry insights, is competitive gold dust. By being able to predict the next big shift, from your own customer data, you can unlock the secrets to a competitive edge time and time again. “Trend intelligence is the process of identifying emerging and latent trends that will impact […]
How A Robust Process Can Preserve Your Brand Reputation
Your brand reputation is your most precious asset. More than your products or your stores, businesses live and die by their reputation. Get it right, and you can inspire loyal customers to become active brand advocates. Singing your praises to your target markets. Get it wrong, and you risk undoing all of your hard work. […]
Senergy Direct & Anthill: Case Study
Anthill have collaborated with Senergy Direct to revolutionise their approach to Sales Automation and Lead Management. Doing so has enabled the business to identify top performing marketing campaigns, maximise ROI and improve enquiry response times for optimum customer experience. Senergy Direct specialise in designing and installing the latest solar pv, solar battery storage and air source […]
How To Make Your Team Follow A Consistent Process
For 99% of organisations, providing a high quality customer experience is a top priority. The challenge countless leaders face however, is making their team follow a process that consistently enables them to deliver. Whether you operate at a single site or across multiple locations, a lack of adherence can open the door to missed opportunities […]