Anthill Blog
Actionable Insights to Accelerate Growth
Proven Ways to Convert Leads
With every business striving to enhance its market share, the statement “survival of the fittest” couldn’t be more fitting. One tactic to ensure you end up on the winning side involves mastering how to increase lead conversions effectively. This article will serve as your guide, providing tools and insights into proven strategies for converting leads […]
Unlock Digital Transformation: A Beginners Guide
Just as computers revolutionized the way we work, digital transformation is now shaking the corporate world to its core. If you’re not “digitally transformed” yet, you might feel left out of one of the most significant revolutions in our lifetime. But fret not! This guide intends to spearhead your journey from a novice to unlocking […]
How To Master Sales Negotiation for Designers
Being a salesperson is not an easy role for anyone, and can be even harder for creative designers. You have to be able to handle rejection regarding designs that you have spent hours carefully creating. One of the best ways to avoid facing rejection is to develop your sales negotiation techniques. Mastering those techniques takes […]
How To Scale Customer Support Through Effective Processes
The question of how to scale customer support rests on the lips of many ambitious organisations and service leaders. In the early days, when the number of showrooms, or volume of customers is limited, it’s easy to provide highly effective, personalised support. However, as business starts booming, it places greater pressure on the resources you […]
6 Tips To Monitor Customer Service
To deliver a world class customer experience, companies must monitor customer service. “Providing an outstanding customer service is a competitive superpower.” Not only can hard won reputations be destroyed in an instant, a consistently fantastic offering will help convert one time customers into repeat buyers and long term brand advocates. But how to make sure […]
What Is The Role Of A Customer Service Leader?
Customer service, and the wider customer experience, is impacted upon by every member of your team. That means whenever a customer interacts with your organisation, directly or indirectly, it has an impact upon their perception of you and your service. And in a hyper competitive environment, there is little room for disappointment. This is why […]
5 Tips To Get Referrals From Customers
Customer referrals are undoubtedly one of the most effective methods of generating new opportunities. Not only are customers a highly credible, impartial source, opportunities introduced through this channel have a disproportionately high chance of converting. “9 out of 10 people say they trust what a customer says about a business more than what that business […]
Why Disconnected Systems Are Destroying Your Customer Experience
9 times out of 10, disconnected systems are more of a hindrance than a help. With any insight provided overshadowed by the difficulty either accessing or actioning the output. Instead of providing insightful business intelligence, a disparate tech stack can create information silos; driving down efficiency as time is lost reconciling data and resolving inaccuracies. […]
5 Reasons Why Customer Journey Mapping Matters
Every time your customers interact with your company, they embark on a journey. And without customer journey mapping, there’s no way to ensure they stay on the desired course. Whether that journey begins at the start of a new project, recommences whilst seeking support for an outstanding issue or reignites after a long absence; it […]
5 Ways To Put Your Customer First
Customer experience is the definitive competitor battleground. So for companies serious about long term success, knowing how to put your customers first is non-negotiable. “65% of customers say they’ve switched brands because of a poor customer experience.” Khoros Yet putting your customer first doesn’t necessarily mean bowing to every demand. An optimal customer orientated strategy will […]