Anthill Blog
Actionable Insights to Accelerate Growth
How To Build An Internal Customer Service Safety Net
Elite customer service is proactive. Anticipating the needs of customers, before problems are raised, allowing you to nip issues in the bud. Fully embracing this approach reduces customer dissatisfaction and enhances your perceived value. No matter what has happened, the outside perspective is of a company in control. Such a service doesn’t need to be […]
Success At Every Stage
How To Create & Manage A Multi-Stage Retail Customer Journey Download your copy of Success At Every Stage – How To Create & Manage A Multi-Stage Retail Customer Journey here. No matter the size of your business, or the nature of your offering, potential customers embark on a journey when engaging with your company. For […]
The Anthill Mob: Michelle
Every month we sit down with one of the team here at Anthill HQ, to let you all get to know about them, and us, that little bit better… Today it’s the turn of our Head of Customer Success, Michelle! Q. What is your role? My role is Head of Customer Success. This means […]
Why Trust Is The Secret To Beating The Competition
For 99% of organisations, your brand reputation means everything. When managed effectively, it can help build trust and portray expertise among your audience. If left idle or unmonitored, inconsistency and insincerity can grow. Ultimately, it’s where you win, or lose, both your new and existing clients. Breaking it down, your reputation is your customer experience […]
Talking About Money – How To Discuss Budget
Budget. A necessary conversation for every new enquiry yet one that can sometimes feel difficult to have. For many, talking about money is a taboo, but that need not be the case. Altering your perspective away from “awkward interactions” to “invaluable insights” can dramatically affect both your anxiety toward budget discussions and the outcomes of […]
The Importance Of Testimonials
Nothing can match glowing testimonials for potential positive impact. As a customer, it’s one thing hearing about how amazing an experience can be, or how great an impact a solution can have, from the provider. Of course they’re going to say that. Yet receiving that exact same message, this time from a happy client, takes […]
How To Capitalise On A Retail Resurgence
Say it quietly, but there appears to be light at the end of the tunnel. Showrooms have reopened, customers are flocking back and with their return will come the long awaited retail resurgence. The latest report from the Builders Merchants Building Index (BMBI) indicates a strong improvement across the board. All the signs are looking […]
8 Tips To Take The Pain Out Of Reporting
Reporting is here to stay. Love it or loathe it, reporting forms a critical part of any successful operation. Helping business in evaluating progress and identifying focus areas for the weeks and months to come. On a personal level, effective reporting, and interpretation of the insights, can be the difference between hitting or missing your […]
We’re Hiring: Business Development Executive
Anthill are on the look out for a new Business Development Executive! We are looking for an energetic and passionate individual to help our new customers understand all about our amazing online platform. A great telephone manner is essential along with a desire to become a valued member of our friendly team. Full training and […]
5 Ways Effective Enquiry Management Increases Sales
Effective enquiry management enhances your ability to turn great fit prospects, into great fit customers. Of course no single aspect of the sales process can be siloed. You need to be consistently vigilant across every stage in order to understand your overall direction and performance. However, the devil is so often in the detail. Enquiry […]