Anthill Blog
Actionable Insights to Accelerate Growth
The Power Of Personalisation
Such is the power of personalisation that everything from buying a coffee to scrolling through Netflix is tailored toward the individual. People crave experiences designed specifically for them. So why should they expect anything less from your organisation? “80% of consumers are more likely to make a purchase from a brand that provides personalised experiences.” Epsilon […]
11 Strategies To Boost Customer Experience
Customer experience is THE defining competitive battleground of the here and now. So much so, that deals, incentives and long standing loyalties can be cast aside in favour of an experience that leaves customers feeling valued. With a beaming smile writ large across their face. “86% of customers are willing to pay more for a better […]
The Value Of Customer Feedback
Often described as your greatest source of company learning, the value of customer feedback is unending. No other source of information enables you to unearth otherwise unknown issues or serve your customers quite like hearing directly from those who engage with your business. Feedback is the window to understanding what it is about your products […]
The Ultimate Guide To Customer Touchpoints
How To Utilise Client Communications To Deliver A Memorable Customer Journey Download your copy of The Ultimate Guide To Customer Touchpoints – How To Utilise Client Communications To Deliver A Memorable Customer Journey here. Where, how, and why you interact with your customers forms the foundations of every client relationship. And ensuring you have the […]
What Is Customer Management?
Customer management is part and parcel of every business. It is an essential process responsible for maintaining and enhancing your company’s critical relationships with potential and existing customers. As such, getting it right can often make or break your success. Should you delight your customers, and make them feel valued, you’re well on the way to […]
Customer Management: Finding Your Excel Alternative
When it comes to customer management, you can only go for so long without a robust solution. As records mount up, opportunities increase and remedials start to stack, investing in a central data hub becomes non-negotiable. For many businesses, the first port of call is Excel. Whilst undoubtedly a fantastic piece of technology, utilising Excel […]
Maximising Your Exhibition ROI
Download your copy of Maximising Your Exhibition ROI – How To Generate Brand Excitement & Convert Potential Interest Into Solid Revenue. After a near two year hiatus, face to face events are back! And there’s nothing quite like an industry exhibition for strengthening partnerships, making new connections and spreading the word about your organisations’ latest […]
3 Ways Digital Transformation Enhances Organisational Agility
Businesses need organisational agility to adapt to the ever changing dynamics of the consumer landscape. And recent experience has shown us a seismic shift can arise at a moments notice. Nobody could’ve predicted the sudden requirement for remote working facing the world at the onset of the pandemic. But by building in organisational agility and […]
KBB Leaders: Advice For A Successful 2022
2022 is here. And with it’s dawn comes a raft of new opportunities to explore, and fresh challenges to overcome. Question is, how to take advantage of the opportunities? And how to tackle the challenges to make it a roaring success? To help you and your business get off to the best possible start, Anthill […]
The Importance Of First Impressions & The Role Process Plays In Forming Them
For many, the importance of first impressions goes without saying. We all know, from our own experience, how quickly we can make a judgment call. The same goes for your customers. “From the moment you engage a customer, your behaviour, attitude and personal presentation will influence your customer’s decision to buy.” Biz QLD To stay […]