Anthill Blog
Actionable Insights to Accelerate Growth
How To Master Sales Negotiation for Designers
Being a salesperson is not an easy role for anyone, and can be even harder for creative designers. You have to be able to handle rejection regarding designs that you have spent hours carefully creating. One of the best ways to avoid facing rejection is to develop your sales negotiation techniques. Mastering those techniques takes […]
Product Release: March 2023
The following post documents the latest Product Release and Updates to the Anthill platform available in March. Ordering Updates Ability to set the Due date for Xero invoices Customise purchase order email subject and message Set supplier defaults for purchase order email subject and message Ability to add additional documents to PO email Purchase order […]
Winner Design – File Recovery Guide
When working in Winner design, your designs are saved locally on the machine and then transferred to Anthill when Winner is closed. If Winner closes unexpectedly before the application is closed, the files will not be sent to Anthill but will still be available to recover them. This guide will explain what to do. Please […]
The Kitchen Store & Anthill: Case Study
The Kitchen Store are a Kitchen Retailer based in the south of England. They have four showrooms selling German and British kitchens. Watch the video below to learn first hand about their experience using the Anthill platform. There are lots of fixes that Anthill provided, the biggest being invoicing. Designers can now get on with […]
How To Scale Customer Support Through Effective Processes
The question of how to scale customer support rests on the lips of many ambitious organisations and service leaders. In the early days, when the number of showrooms, or volume of customers is limited, it’s easy to provide highly effective, personalised support. However, as business starts booming, it places greater pressure on the resources you […]
6 Tips To Monitor Customer Service
To deliver a world class customer experience, companies must monitor customer service. “Providing an outstanding customer service is a competitive superpower.” Not only can hard won reputations be destroyed in an instant, a consistently fantastic offering will help convert one time customers into repeat buyers and long term brand advocates. But how to make sure […]
What Is The Role Of A Customer Service Leader?
Customer service, and the wider customer experience, is impacted upon by every member of your team. That means whenever a customer interacts with your organisation, directly or indirectly, it has an impact upon their perception of you and your service. And in a hyper competitive environment, there is little room for disappointment. This is why […]
5 Tips To Get Referrals From Customers
Customer referrals are undoubtedly one of the most effective methods of generating new opportunities. Not only are customers a highly credible, impartial source, opportunities introduced through this channel have a disproportionately high chance of converting. “9 out of 10 people say they trust what a customer says about a business more than what that business […]
The Anthill Mob: Saoirse
Every month we sit down with one of the team here at Anthill HQ, to let you get to know about them, and us, that little bit better. Today it’s the turn of our Junior Customer Success Manager, Saoirse Fitzgerald! Q. What is your role? I am a Junior Customer Success Manager. That means I […]
Tile Giant & Anthill: Case Study
Anthill have collaborated with Tile Giant to enhance their sales process, streamline quote management, optimise trade activity and provide a new single customer view. With over 80 stores across the UK, Tile Giant are driven by a desire to provide a fantastic range of tiles, flooring and personal one to one service. Here’s a brief […]